Privacy Policy

Effective Date: October 14, 2026
Last Updated: October 14, 2026

1. Introduction

The Holes Foundation Inc. (“The Holes Foundation,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store, protect, and share information when you visit our website, contact us, register for programs or events, request support, volunteer, make a donation, or otherwise interact with our services.

Our work includes domestic violence awareness, survivor support, education, advocacy, and community engagement. We recognize that some visitors may be in sensitive or unsafe circumstances. We encourage you to consider your personal safety when deciding what information to share and how we contact you.

By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular activity, we will seek that consent separately.

2. Information We May Collect

The information we collect depends on how you interact with us.

Information You Provide

You may voluntarily provide information such as:

Name and contact details, including email address and phone number.
Information submitted through general inquiries, support requests, or program registration forms.
Volunteer, sponsorship, partnership, vendor, or event registration information.
Donation-related information processed through our donation provider.
Messages and other information you choose to provide when communicating with us.
Contact preferences and information about whether a particular communication method is safe for you.

Please do not submit detailed abuse histories, passwords, Social Security numbers, identification documents, private home addresses, court records, or other highly sensitive information through general website forms. We will request additional information only when necessary for a specific service and through an appropriate process.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website platform or service providers. Depending on the tools enabled, this may include your IP address, browser and device information, pages visited, referring website, and basic usage data.

We will only describe analytics, cookies, advertising technologies, or other tracking tools here to the extent that they are actually used on our website and permitted by applicable law.

3. How We Use Information

We may use personal information to:

Respond to questions and inquiries.
Provide information about support groups, programs, workshops, and resources.
Review registrations and coordinate participation in foundation activities.
Communicate about events, volunteering, sponsorships, and community partnerships.
Process and acknowledge donations where appropriate.
Maintain website functionality, security, and accessibility.
Protect the rights, safety, and legitimate interests of the foundation and the people we serve.
Meet legal, accounting, reporting, and recordkeeping obligations.
Carry out other purposes disclosed when information is collected or permitted by law.

We do not intend to use information submitted for survivor support to send unrelated promotional messages without appropriate permission.

4. Survivor Safety and Sensitive Information

Your safety matters to us. If you contact us about domestic violence or request support, please share only the information necessary for us to understand your inquiry.

If a form asks for a preferred contact method, safe contact time, or other communication preference, we will use that information to guide our response where reasonably possible. However, we cannot guarantee that every communication channel or device is secure.

Email, text messages, phone notifications, shared devices, browser histories, and online accounts may be visible to other people. Consider using a safer device or communication method if you believe someone may be monitoring your activity.

Please understand that submitting a support request does not create an attorney-client, therapist-client, or other legally protected professional relationship. The Holes Foundation is not an emergency response service, and website forms and email are not monitored for emergencies.

5. When We Share Information

We do not intend to sell personal information collected through our website.

We may share information in limited circumstances, including:

Service providers: With website hosting, form processing, donation processing, email, scheduling, or other service providers that help us operate our activities.
Program coordination: With authorized personnel or facilitators when reasonably necessary to manage a program or respond to a request.
Legal obligations: When disclosure is required by applicable law, court order, or lawful government request.
Safety and protection: When we reasonably believe disclosure is necessary to address an imminent threat, suspected unlawful activity, or another situation in which disclosure is permitted or required by law.
With your direction or consent: When you ask us to share information or authorize a particular disclosure.

We aim to limit access to personal information to people who need it for an appropriate purpose. However, no website or electronic communication system can be guaranteed completely secure.

6. Donations and Payment Information

Donations may be processed through a third-party payment provider. When you make a donation, that provider may collect and process payment information under its own privacy policy and terms.

Unless we specifically disclose otherwise, do not send payment card numbers, security codes, bank account credentials, or other financial details through ordinary website contact forms or email.

Please review the payment provider’s privacy information before completing a transaction.

7. Cookies, Analytics, and Website Technologies

Our website platform and any enabled third-party tools may use cookies or similar technologies to support website operation, remember preferences, measure usage, or provide other functions.

The technologies used depend on the website configuration. Where required by law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage cookies through your browser settings or the consent tools provided on our website. Disabling certain cookies may affect website functionality.

8. External Websites and Resources

Our website may link to external organizations, domestic violence hotlines, service providers, event platforms, donation services, and educational resources.

We do not control the privacy practices or security of third-party websites. Information you provide directly to those organizations is governed by their own policies and practices. We encourage you to review their privacy notices before sharing personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing requested services, maintaining appropriate records, resolving disputes, meeting legal obligations, and protecting the foundation.

Retention periods may vary depending on the type of information and the reason it was collected. We should establish and follow documented retention and deletion procedures, particularly for sensitive support requests and program records.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These measures may include restricting access to records, using appropriate account permissions, and selecting service providers with suitable security practices.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or information about the processing of your personal information. You may also have the right to withdraw certain consents or object to particular uses.

You may contact us to ask about your information or request that we update or delete it. We may need to verify your request and may be required to retain certain information to comply with legal obligations or resolve legitimate matters.

We will respond to privacy requests in accordance with applicable law.

12. Children's Privacy

Our website is intended for general audiences and is not designed to knowingly collect personal information from children through unrestricted public forms.

Some foundation programs or educational activities may involve young people. Any collection of information from minors should take place through an appropriately designed process that considers parental or guardian involvement where required, safeguarding obligations, and the child's safety.

Please contact us if you believe a child has submitted personal information through our website inappropriately.

13. Changes to This Privacy Policy

We may update this Privacy Policy as our programs, website, service providers, or legal obligations change. When we make changes, we will update the “Last Updated” date on this page. Material changes may be communicated through additional notices where appropriate.

We encourage visitors to review this page periodically.

14. Contact Us About Privacy

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact:

The Holes Foundation Inc.
Email: info@theholesfoundation.org
Phone: 786-416-7848
Service Area: Miami-Dade and Broward Counties, Florida

Please avoid including highly sensitive personal information in your initial privacy inquiry.